Help & Questions

1. What is HavenSmart?

HavenSmart is your go-to destination for high-quality home electronics and smart living solutions. We’re dedicated to bringing you the latest innovations that make everyday life simpler, safer, and more connected.

2. Where are your products shipped from?

We work with a network of trusted suppliers and warehouses located both domestically and internationally. This helps us offer a wide range of high-quality products at the best possible prices. Depending on the item, your order may ship from the U.S., Europe, or Asia.

3. How long does shipping take?

Shipping times vary based on your location and the product you ordered. Typically, orders arrive within 7–15 business days.
You’ll receive a tracking number via email once your order is shipped so you can monitor it at any time.

4. How can I track my order?

Once your order has been processed and shipped, you’ll receive an email with your tracking information. You can use that tracking number to view real-time updates on your delivery status.

5. What if my product arrives damaged or defective?

We’re sorry to hear that! If your order arrives damaged or isn’t working properly, please contact us at havensmartco@gmail.com within 7 days of delivery. Our team will assist you right away with a replacement or refund.

6. What is your return policy?

We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. To start a return, simply reach out to our customer service team and we’ll guide you through the process.

7. Do you offer warranties?

Yes — many of our products come with a manufacturer’s warranty. Details will be listed on the individual product page. If you have questions about warranty coverage, feel free to reach out to our support team.

8. How can I contact HavenSmart?

Our customer support team is here to help!
📧 Email: havensmartco@gmail.com
🕒 Response Time: Within 24–48 business hours

9. Do you offer international shipping?

Yes, we proudly ship worldwide! Please note that shipping times and fees may vary depending on your location. Customs or import fees (if applicable) are the responsibility of the buyer.

10. Can I cancel or change my order?

If you need to modify or cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, but our team will do everything possible to assist you.

11. Are your products compatible with my country’s voltage or outlets?

Most of our electronic devices are universally compatible or include specifications for voltage and plug types in the product description. Please check before purchasing or contact our team if you’re unsure.

12. Still have questions?

We’re always happy to help! If you don’t see your question here, reach out to us directly at havensmartco@gmail.com — our friendly team will get back to you as quickly as possible.